Luma Media Limited is a private company registered in England with company number 11174385 and having it’s registered address at 1st Floor Cloister House Riverside, New Bailey Street, Manchester, M3 5FS.
Debthelpcompare.co.uk is a trading style of Luma Media Limited who is the data controller, of any personal information provided to Debthelpcompare.co.uk. Luma Media Ltd is registered with the Information Commissioner's Office, registration number: ZA313166.
If you've any questions about how we use your personal information and protect your privacy you can contact us at: firstname.lastname@example.org
Luma Media is committed to protecting the privacy of all customers and users of our Website, Related Sites and services. This Policy explains our information collection and disclosure practices and goes into detail about:
While using our Website and Related Sites we may ask you to provide us with certain personally identifiable information (“Personal Information”) that in some cases can be used to identify you. The Personal Information we collect includes:
In using our services, Website or Related Sites, you are likely to provide us with some or all of the personal information described above.
We use your personal information at your request to deal with your enquiry when you complete the Free Debt Assessment on the Website or request a quote from us. The collection of this information is the first step in entering into a contract with you. We then securely pass your personal information to a Debt Solutions Expert to progress with your enquiry and fulfil our contract with you. We do this to fulfil our contract with you. Once we have fulfilled our contract with you and If you decide to progress with a Debt Solutions Expert through a relevant and associated third party, the information you have provided to us, together with any further information requested by them and supplied by you, will be held by them in accordance with their data protection policies.
Your personal information may also further be used by us for statistical analysis purposes. For example, we will exchange information with third party Debt Solutions Partners to see whether you continued with a debt management plan. We may also share management reports and forecasting internally and with the Debt Solutions Provider for whom we are acting as an intermediary. We do this to help us develop our business, assess our performance and plan for the future
Unless you state otherwise you may be contacted via telephone, email or SMS after providing us with contact information. If you provide personal information about someone else, for example if an enquiry is made for a partner, you must do so with the permission of the other person. The personal information about the other person will be used in the ways as described in this Policy.
We ensure we have a valid, lawful reason for collecting and using your personal information for each activity we carry out. Lawful reasons include:
We have appropriate security measures in place to prevent the accidental loss, unlawful access or unauthorised use of your personal information. We employ rigorous technical and organisational measures to keep your information secure. The personal information you provide to us is only processed in an authorised manner and offered appropriate protection at all times whilst it is under our control.
If you or a third-party authority makes a complaint about us or if we are legally obligated, we will use your personal information to investigate the complaint or comply with our legal obligations. We are contractually obligated to deal with your complaint appropriately.
We will not share, sell, loan or lease your personal information to any other third party except those relevant, or needed, to provide the services you have requested from us - your information is transferred securely to the following categories of companies:
Debt Solutions Experts - we are an intermediary and we help you get a quote by passing the details of your enquiry to an expert, who will provide an accurate quote based on your needs.
Related companies - when we use your information for administrative, management forecasting and planning and statistical purposes we may share data reports containing non-identifiable information with other businesses that are related through Luma Media Ltd, as well as Debt Solutions Experts. Your Debt Solutions Expert may also send us information relating to service received or products purchased following initial use of our service to assist with sales tracking.
Where we use third party companies to provide elements of our service for us and they store or process your data, we ensure we have a contract in place with them to outline our expectations and their responsibilities. We require third party companies to agree that they will not share your personal information with any other organisation without our authorisation, they will process all information securely and they must employ safeguards and implement measures that offer your information at least the same level of protection that our own practices provide.
Our website servers are UK based and we do not routinely transfer personal information outside of the European Economic Area (EEA). However, aspects of our service may be administered outside Europe. Where this is the case, we put a contract in place with relevant third parties to ensure that your information is adequately protected, secure and any transfer of personal information outside of the EEA will comply with local data protection regulation.
We'll hold on to your information for at least as long as is needed to be able to provide our services to you. After this point we review the data that we hold to decide whether we need to keep hold of your information any longer, for example to deal with a complaint or for any legal reasons that may arise from a complaint being made.
We may also hold your information for administrative, management forecasting and planning and statistical purposes, in which case, we will limit what types of information we keep where possible to minimise risk and safeguard personal information.
In retaining any personal information, we ensure that we have a lawful basis before the decision is made to keep personal information about you.
Under the UK General Data Protection Regulation, you have a number of important rights and choices as to how your personal information is treated:
These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects here.
If you want to make a complaint about us, then in the first instance you should contact the Complaints Department by sending an email to email@example.com. Our full complaints policy can be viewed here.
The content of our Site and Related Sites are not intended for use by anyone under the age of 18. We do not knowingly collect or maintain personal information from children.
We may update this policy from time to time by publishing a new version on our Website. You should check this page occasionally to ensure you are happy with any changes to this Policy. If you do not agree to the changes or how we use your Personal Information, you should stop using our Website or services immediately.
We may notify you of significant changes to this Policy by email
We always have our customers best interests at heart and we want to hear from you, especially if:
You can contact our Data Protection Officer by emailing firstname.lastname@example.org.
Or if you'd like to, you can write to us at:
Debt Help Compare
1st Floor Cloister House Riverside,
New Bailey Street,